Bomgar jump client setup android#
The Bomgar Jump Client app must be used in conjunction with the Bomgar Customer Client app to enable Unattended Android Access.īomgar Jump Client runs on devices with an official Android operating system, 4.0.3 or above. Even when the device is not in use or an end user is not present, background tasks can be conducted during business hours without any disruption. Support technicians can now connect to an unattended Android device by using the Bomgar Jump Client app. Mobile devices and tablets are being used more for non-traditional mobile uses, such as point-of-sale and kiosks.
Bomgar jump client setup software#
If this works then the client software login can be tested.You can dramatically increase your service desk’s reach and performance with the Bomgar Jump Client app.
If no RADIUS message is seen, check that the Swivel RADIUS server is started and that the correct ports are being used, and is contactable. Check the Swivel logs for a RADIUS success or rejected message. At the OTP prompt enter the required OTC. From the Swivel Administration console select User Administration and the required user then View Strings, and select an appropriate authentication string or OTC for the user. Either using the test tool or through the the web login page, and enter Username and if being used, the password. The Bomgar configuration has a test tool, and at this stage it should be possible to authenticate by SMS, hardware Token, Mobile Phone Client and Taskbar to verify that the RADIUS authentication is working for users. The following document provided by Bomgar outlines the integration setting on Bomgar: Bomgar RADIUS Integration. Used for SMS, see Transport Configuration Setting up Swivel Dual Channel Transports To allow the TURing image, Pinpad and other single channel images, under Server/Single Channel set Allow session request by username to Yes. It is suggested to initially configure just with an OTC and if Two stage authentication is required, configure this once everything has been tested and proven to be working. The Bomgar client software supports Two Stage Authentication. On the Swivel Administration console configure the RADIUS Server and NAS, see RADIUS Configuration Swivel Configuration Configuring the RADIUS server The Bomgar software makes authentication requests against the Swivel server by RADIUS. To use the Single Channel Image such as the TURing Image, the Swivel server must be made accessible and the security string provided through the Taskbar, User Portal or other web page, usually through a NAT.īomgar Product Version 14.2.2, Product Build 51805, API Version 1.12.0 Swivel 3.x, 3.5 or higher for RADIUS groups Swivel can provide Two Factor authentication with SMS, Token, Mobile Phone Client, It is not currently possible to embed the TURing or Pinpad within the login page/client but these can be provided instead by Taskbar or User Portal for strong Single Channel Authentication. This document describes the steps to configure Bomgar with Swivel as the authentication server.
5.3 Setting up Swivel Dual Channel Transports.5.2.1 Enabling Session creation with username.5.2 Configuring Two Stage Authentication.
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